Shipping Policy
This Shipping Policy formulates unified standardized logistics service rules for all stationery product orders on our online store, applying equally to all domestic and international retail customers. This policy covers complete specifications including order processing cycles, product packaging standards, optional shipping methods, estimated delivery timeframes, package tracking services, and liability division principles. By completing payment and confirming any purchase transaction on this platform, all users fully acknowledge and agree to abide by all terms of this policy, which serves as the official execution standard for all logistics services and abnormal order handling.
All valid orders will enter formal processing within one to three business days after successful payment verification. The standard processing workflow includes order information confirmation, product quantity and style inspection, accessory matching, dust-proof and compression-resistant packaging, and warehouse outbound registration. As fine paper and stationery products, all goods adopt targeted protective packaging. Paper notebooks and planners are wrapped with waterproof films and rigid cardboard to prevent bending, wrinkling, and water soaking. Writing tools and small decorative stationery are packed with sealed independent packaging and buffer fillers to avoid extrusion deformation and component loss. Orders submitted on weekends, statutory public holidays, and peak back-to-school seasons will be processed in chronological order on the first working day to ensure packaging quality and shipment accuracy.
We provide diversified shipping solutions to meet different customer timeliness and regional demands, including standard shipping, expedited shipping, and global cross-border shipping services. Standard shipping applies to most regional orders with complete logistics networks, with an estimated delivery period of five to twelve business days, suitable for conventional daily stationery procurement. Expedited shipping provides priority processing and fast transit services for urgent study and office needs, supporting delivery within two to five business days in eligible regions with additional service fees. International shipping takes ten to twenty-five business days, and the actual delivery progress is affected by destination customs clearance efficiency, local logistics operation status, and regional policy restrictions.
After the order is successfully dispatched, an exclusive real-time tracking number will be automatically generated for customers to monitor the entire package transportation process. We undertake full responsibility for product bending, damage, ink leakage, missing accessories, and packaging defects caused by pre-shipment packaging errors and warehouse operational negligence. We are not liable for delivery delays, package stagnation, or delivery failures caused by uncontrollable external factors including extreme weather, natural disasters, regional logistics suspension, customs detention, incorrect customer-provided receiving information, and remote area service restrictions. We reserve the right to adjust shipping fees, service coverage, and processing rules without prior notice, and all updated terms will take effect immediately after official website publication.